The MEP Technician will be qualified and experienced in Air Conditioning, Mechanical Systems & BMS basics and is the principal technical resource in the maintenance teams. He must have a very welldeveloped understanding of maintenance principles and understand the importance of planned maintenance techniques. The MEP technician will also be responsible for managing resources appropriately to ensure that maintenance tasks are carried out at the planned frequencies and standards.

Key Job Responsibilities
• Execute planned maintenance tasks in accordance with schedules
• Attend and perform reactive and breakdown works as required
• Organise support staff within team to reach planned objectives
• Provide technical advice and support to maintenance teams and management.
• Diagnose defects and faults reported and provide appropriate cost effective technical solutions
• Liaise with sub contractors to monitor performance and acquire knowledge of specialist systems.
• Provide reports and documentary records for Archibus system and Concept Evolution
• Operate to the highest standards of Health and Safety
• Support in day to day activities of Estates management
• Shift duty coverage

HSE Job Responsibilities
• To comply with the organization’s QHSE policies and procedures at all times.
• To work safely at all times and to report all hazards and incidents to Departmental Supervisors/Managers
• To actively participate in all QHSE training, programs, audits and inspections when required and, as necessary.
• To exercise a personal duty of care for their own health, safety and welfare and to that of others.
• To lead by example and ensure to protect the environment by conservation of electricity, water and other natural resources, and minimizing generation of waste.

Information Security Responsibilities
• To protect information assets including both electronic and paper based from all threats whether internal, external, accidental or deliberate.

Skill:
• Excellent technical knowledge in MEP disciplines specializing in central & comfort air conditioning
• Broad experience in operating multiple building facilities
• Fully understands interrelation of services in complex facilities
• Ability to diagnose faults and reach appropriate solutions
• Able to work at own initiatives
• Excellent communicator able to give clear and concise instruction to support staff
• Excellent command of English (written and oral)

Background, Experience, Attributes:
> Essential -
• Excellent knowledge and experience in Central Air Conditioning, BMS interface and mechanical engineering discipline
• Thorough understanding of maintenance of Comfort Air Conditioning and MEP systems
• Strong communication skills
• Excellent command of English language (written and oral)
• Understanding of Computerised Maintenance Management Systems
• Well developed fault finding skills
• Ability to reach appropriate solutions to breakdown and defects.
• Able to work on shift duties
> Desirable -
• Supervisory skills
• Knowledge of Archibus FM and Concept Evolution
• Ability to communicate in other languages
• Experience of working with sub contractors
• Understanding of Health and Safety requirements
• Knowledge of Quality Procedures
> Trainings Required:
• Customer care
• Health and Safety
• Archibus FM
• Concept Evolution
• Systems Training
• Quality Procedures
• Site Familiarisation

BEHAVIORAL COMPETENCIES/ATTRIBUTES (THE HOW)
1. Drive to Make a Difference
• Actively takes advantage of opportunities to display initiative in the workplace
• Exceeds requirements of job; takes on extra tasks
• Constructively contributes to the debate for and against a new endeavour
• Looks for opportunities to assist others by offering expertise
• Acts quickly to address a crisis situation drawing on appropriate resources and experience with similar situations.
2. Adaptability
• Recognises appropriate behaviour to fit circumstances
• Is able to build and sustain effective working relationships with a variety of people both internally and externally
• Adapts positively to change and faces setbacks with professionalism and composure
• Reacts positively to ambiguity and is able to be productive in situations where “there is no right answer”.
• Implements new ideas
• Modifies approach in the face of new demands
3. Service Focus
• Keeps customers/stakeholders updated on information valuable to them
• Works co-operatively and flexibly with customers/stakeholders to meet their needs
• Allows customers/stakeholders to participate in decisions relevant to their needs if possible
• Initiates action to effectively address customers’/stakeholders needs, including the involvement of other resources
• Provides customers/stakeholders with feedback on actions taken/decisions made
• Identifies barriers to quality customer service and refers appropriately
4. Team Work
• Motivates team to achieve common goals
• Promotes knowledge sharing and skill development amongst team members
• Maintains effective communication with other associated teams to enhance group performance
• Capable of working in teams functioning at a variety of levels
• Shows appreciation for the ideas and contributions of others
5. Innovation
• Finds different and unusual ways to solve problems
• Initiates and generates ideas and solutions that reflect innovative thinking
• Experiments with new approaches
• Questions the rationale behind approaches and proposes original solutions
• Seeks out new ideas, opportunities and/ or experiences
• Effectively applies existing practices or processes to new work situations to benefit Serco and its customers
• Develops multiple alternatives and understands the feasibility of each
• Stays abreast of new trends or developments and implements them in day-to-day work
6. Managing People
• Communicates tasks and expectations clearly
• Explains and demonstrates how to perform a task; when necessary, works with the individual to practice the new task/technique to achieve a reasonable skill level
• Communicates organisational and team objectives clearly and in context
• Sets (SMART) specific, measurable, achievable, realistic, and time-based objectives with guidance from superiors
• Provides encouragement and feedback to team members to improve their performance
• Balances developmental needs of staff with business objectives
• Understands the importance of confidentiality and escalates or seeks advice as appropriate
• Carries out regular appraisals of job performance, provides regular feedback on performance and stimulates improvement