Job Id:
MG25/715DP008
RCA & Fault Escalation Analyst - MG25/715DP008 (4 - 5 yrs.)
Job Function:
Any
Location:
Saudi Arabia
Industry:
Any
Qualification:
Experience:
4 - 5 yrs.
Job Description:
An RCA & Fault Escalation Analyst's primary responsibility is to investigate, analyze, and resolve complex and recurring issues, often involving complex customer complaints or IT system failures, to identify the underlying root causes and implement preventive measures to improve processes and prevent future occurrences. This role requires strong analytical, problem-solving, and communication skills to collaborate with internal teams, maintain customer satisfaction, and leverage tools and methodologies like ITIL for effective problem management.
