Job Id:
MG25/2535FP015
Help Desk Operators - MG25/2535FP015 (3 - 5 yrs.)
Job Function:
Any
Location:
Saudi Arabia
Industry:
Construction/Engineering
Qualification:
Experience:
3 - 5 yrs.
Job Description:
A Helpdesk Operator (or Help Desk Technician/Representative) is the first point of contact for users needing technical assistance, diagnosing and resolving hardware, software, and network issues by phone, chat, or email. Key responsibilities include providing step-by-step support, documenting interactions in a ticketing system, escalating complex problems to higher-level support, and maintaining user satisfaction through follow-ups and clear communication. Strong problem-solving skills, technical knowledge (Windows, Mac, Office 365), and excellent customer service are essential for this role.
