• Attends regular training sessions (guest
care, product knowledge, grooming
standards, up selling, etc.)
• Works as per instructions from the
immediate Supervisor and as per duty
schedules i.e. basic cleaning work,
polishing equipment, table setting,
moving equipment, etc/ safety check list.
• Communicates with guests as per
instruction i.e. places orders in the
kitchen, picks up the food, clears and
resets tables.
• Ensures proper appearance (condition of
uniforms) and grooming whilst on duty.
• Maintains a professional and friendly, yet
discreet relationship with the outlet
patrons to ensure their well-being.
• Makes himself / herself familiar with all
menus, promotions and other relevant
issues concerning the outlet (product
knowledge).
• Reports cleanliness and maintenance
issues to the immediate Supervisor.
• Handles guest complaints through his
immediate Supervisor.
• Attends all regular departmental briefings
and contributes to an open
communication within the assigned
team.
• Is familiar with the company’s internal
policies and safety procedures.
• Carries out other related assignments or
tasks entrusted by the Outlet Manager
from time to time.