Job Id:
MG26/715AP005
Call Centre Manager - MG26/715AP005 (3 - 5 yrs.)
Job Function:
Any
Location:
Saudi Arabia
Industry:
Contracting Company
Qualification:
Experience:
3 - 5 yrs.
Job Description:
A Call Centre Manager oversees daily operations,, ensuring team productivity and high-quality customer service by monitoring KPIs like call volume, resolution time, and satisfaction scores. Key responsibilities include hiring, training, and motivating staff, developing procedures, and managing budgets. They, for example, report to senior management and resolve escalated customer issues.
