Job Id:
MG26/715AP038
RCA & Fault Escalation Analyst - MG26/715AP038 (3 - 5 yrs.)
Job Function:
Any
Location:
Saudi Arabia
Industry:
Contracting Company
Qualification:
Experience:
3 - 5 yrs.
Job Description:
An RCA (Root Cause Analysis) & Fault Escalation Analyst is responsible for investigating the underlying causes of critical service failures (P1/P2 incidents) or recurring customer complaints, coordinating high-priority technical escalations, and implementing preventive measures to reduce future risks. They bridge the gap between technical teams and business stakeholders, ensuring that incidents are not just fixed, but their root causes are permanently resolved.
